A critical incident is defined by the National Code [under Standard 6] as ‘a traumatic event, or the threat of an event [within or outside Australia], which causes extreme stress, fear or injury’.
Critical incidents may trigger a wide range of physical and psychological symptoms, including increased heart rate, high blood pressure and anxiety. The initial action of Corpsychcare is to calm staff members following a critical incident and to ensure that their immediate needs are met. A member of staff, who was not involved in the incident, or affected by it, is responsible for this initial action.
In all Critical incidents a critical incident form must be completed and given to management.
To see how the Critical Incident Trauma Response can be added to your EAP Service Agreement, please Contact Us today.